Based on which product you have purchased, you have 30-90 calendar days to return or exchange an item from the date you received it.
|E-Store Products||90 Days||90 Days||N/A|
|Attraction or Guided Tour Tickets||Non-Refundable||No Exchanges||N/A|
|Curriculum (Physical Textbook)||30 Days||N/A||15% Restocking|
|Curriculum (E-Book)||Non-Refundable||No Exchanges||N/A|
|Theater Tickets||Non-Refundable||No Exchanges||N/A|
|Museum Retail Store Products||90 Days||90 Days||N/A|
To be eligible for a return or exchange, your item must meet all the following criteria:
Once we receive your item, we will notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. For additional information, please contact us at firstname.lastname@example.org.
If your shipment is damaged, please contact email@example.com for exchange instructions.