Returns & Exchanges

Based on which product you have purchased, you have 30-90 calendar days to return or exchange an item from the date you received it.


Product Refund Exchange Fees
E-Store Products 90 Days 90 Days N/A
Attraction or Guided Tour Tickets Non-Refundable No Exchanges N/A
Curriculum (Physical Textbook) 30 Days N/A 15% Restocking
Curriculum (E-Book) Non-Refundable No Exchanges N/A
Theater Tickets Non-Refundable No Exchanges N/A
Memberships Non-Refundable No Exchanges N/A
Museum Retail Store Products 90 Days 90 Days N/A

To be eligible for a return or exchange, your item must meet all the following criteria:

  • Unused and in new condition
  • Receipt or proof of purchase
  • Post marked within allotted timeframe stated above.

Refunds

Once we receive your item, we will notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. For additional information, please contact us at customerservice@mbible.org.

Damaged Goods

If your shipment is damaged, please contact customerservice@mbible.org for exchange instructions.