Museum Policies

Privacy Policy


This Privacy Policy explains the practices of The Museum of the Bible, Inc. (“MOTB”) regarding information collected from users of MOTB’s website at http://museumofthebible.org (“the Site”) including its subdomains and mobile applications. By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree to these terms, please do not access or use this Site.

Personal Information and How We Use It

MOTB does not collect personal information, such as your name, address, e-mail, phone number, or credit card information, unless you intentionally provide it to us. For example, if you purchase a product online, make an online donation, sign up for a newsletter, purchase tickets to an event, or participate in an online survey, you may be required to provide personal information allowing MOTB or its third party vendors to process your transaction or to facilitate MOTB’s interaction with you.

If you choose to provide this type of personal information to us, we will use the information for the purpose for which it is provided, unless and until you request that we discontinue that use. We may also provide your information to third party vendors assisting us with this type of contact, such as credit card processors, event planners, or product shipping companies. MOTB or its vendors may also use this information to alert you of opportunities to donate to MOTB, to participate in MOTB events, or to alert you of MOTB news and developments. Except in these cases, we will not provide your information to third parties and we will not permit third parties to collect personally identifiable information about your online activities from MOTB or the Site.

You may opt out of receiving any solicitation or notices concerning MOTB events, news, or developments by clicking the “Opt Out” link on any unsolicited email you receive from us.

Aggregate Data and How We Use It

MOTB may also obtain information of a non-personal nature, via “cookies”. Cookies are small data files that are automatically sent to your browser and stored on your computer’s hard drive when you visit a website. Cookies speed up your access to the Site, allow you to stay logged into the Site even when you leave, and enable the Site to remember the content of your shopping cart. Cookies collect information about your browser and operating system, including your computer’s Internet Protocol (IP) address and pages visited, but cookies do not contain any personal information about you.

MOTB may use information collected from cookies to analyze usage of the Site by the Site’s users in general. Any such usage is in aggregate form only, for purposes of server and network operation and maintenance, understanding Site usage patterns, improving the Site, and enhancing the visitor experience. If we share information obtained from cookies with any third party, the information is provided in aggregate form only and without reference to any individual user. The use of cookies is a commonly accepted website practice. Your web browser is likely to contain a tool to allow you to block cookies from the Site if you wish to do so.

Children Under Thirteen Years of Age

MOTB does not knowingly collect personal information from children under thirteen years of age.

External Links

This Privacy Policy applies only to your use of the Site. Although the Site may contain links to other sites, we do not disclose personably identifiable information to operators of those other sites, except in the limited cases described in “Person Information and How We Use It” above. MOTB also does not control and is not responsible for the privacy practices of these sites or their use of cookies or collection and use of private information. Contact the operators of those sites in order to determine their privacy practices.

Data Security

MOTB is committed to the protection of your personal information. We adhere to certain physical, electronic, and administrative procedures which are intended to maintain data accuracy, prevent unauthorized access, and ensure the correct use of information you provide online. We utilize SSL (Secure Socket Layer) technology, which encrypts names, addresses, and credit card numbers. MOTB also adheres to the Payment Card Industry Data Security Standards when processing your transactions. Internally, data is stored in secured and password-controlled servers.

Even given safeguards like these, no website can guarantee protection against data breach in all situations. Therefore, we do not warranty or guarantee that the use of the Site is free from viruses, security threats, or other vulnerabilities and that your information will always be secure.

MOTB may use reputable third parties vendors to assist in processing online transactions, such as purchases from and donations to MOTB. While we require these vendors to protect the confidentiality of the information we provide them, we do not make any warranty or guarantee regarding their actions or policies.

Changes to the Privacy Policy

MOTB may revise this Privacy Policy at any time at MOTB’s discretion. Any such revisions shall be posted at this page. Check here often for updates. Your use of the Site constitutes your acceptance of the Privacy Policy as revised.


Contact Us

If you have any questions or concerns regarding this Privacy Policy or if you would like to correct any personal information you have provided, please contact the MOTB’s Information Technology Department here at Contact Us or by mail to 7707 S.W. 44th Street Oklahoma City, OK 73179.

Effective Date

This Privacy Policy is effective as of April 8, 2015.

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Acquisition Policy


Museum of the Bible

In support of its mission and vision “We exist to invite all people to engage with the Bible,” the Museum acquires, through purchase, gift, or bequest, or exchange, individual objects and collections that build upon its existing strengths, while recognizing the necessity to extend chronological boundaries and accommodate new media. The Museum is committed to the principle that all collecting be done according to the highest standards of ethical and professional practice.

The Museum is guided by the principles and laws that concern the following:

  1. A. Acquisition Generally
    1. 1. The first responsibility of the Board of Trustees is to protect and develop the assets of The Museum. The chief goal of the Board is to acquire distinguished, high quality artifacts in accordance with The Museum’s Collecting Policy. It is the responsibility of the Board to renew and establish these goals. From this it follows that the Board is responsible for providing adequate, dependable funding in a manner that enables the MOTB to accomplish its goals.
    2. 2. In their deliberations, the Museum President, the Executive Committee, and the Director of the Collection are guided by the following policies, among others, in determining the appropriateness of objects to be added to the permanent collection:
      1. a. The object must conform to and be consistent with established collecting goals of The Museum.
      2. b. Priority should be given to accepting or acquiring objects of unusual quality or rarity, which integrate with and fill a need in the collection, and do not unnecessarily duplicate items already in The Museum’s collections.
      3. c. No object should be acquired if The Museum is unable to give it proper storage, protection and preservation.
      4. d. The Museum should comply with all applicable local, state, and federal U.S. laws, most notably those governing ownership and title, import, and other issues pertinent to acquisition decisions.
      5. e. The Museum should thoroughly research the ownership history of a work prior to its accession, including making a rigorous effort to obtain accurate written documentation with respect to its history, including import and export documents.
      6. f. Where a work is being imported into the U.S. in connection with its acquisition by The Museum, import documentation should be obtained and compliance with the export laws of the country of immediate past export to the U.S. should be confirmed.
      7. g. No object should be acquired if its record of provenance is unsatisfactory or if there is any question concerning legal transfer of title.

        For Nazi-Era Provenance

        Following the Report of the AAMD Task Force on the Spoliation of Art During the Nazi/World War II Era (1933-1945) (dated June 4, 1998 and April 30, 2001) and the AAM Guidelines Concerning the Unlawful Appropriation of Objects During the Nazi Era (dated November, 1999 and April, 2001), the Museum will, as part of the standard research on each acquisition, ask sellers, donors, and estate executors to provide as much information as possible with regard to the Nazi era. Where Nazi-era provenance is incomplete or uncertain, the museum will consult available records as well as publications and databases that track illegally appropriated art. In the absence of evidence of illegal appropriation, the work is presumed not to have been illegally appropriated and the acquisition may proceed. The Museum will not acquire a work of art if there is evidence of illegal appropriation without subsequent restitution or other satisfactory resolution of title.

        For Archaeological Materials and Ancient Art

        Following the AAMD Report on the Acquisition of Archaeological Materials and Ancient Art (dated June 4, 2008), the Museum recognizes the UNESCO Convention on the Means of Prohibiting and Preventing the Illicit Import, Export, and Transfer of Ownership of Cultural Property (dated Nov. 17, 1970) as providing the most pertinent threshold for the application of more rigorous standards to the acquisition of archaeological materials and ancient art. The Museum will therefore not normally acquire archaeological materials and ancient art unless research substantiates that the work was outside its country of probable modern discovery before Nov. 17, 1970, or was legally exported from its country of probable modern discovery on or after Nov. 17, 1970.

        1. i. Where even after the most extensive research, a work lacks a complete documented ownership history, the Museum may acquire it only if:
          1. 1. Based on the results of provenance research, the museum can make an informed judgment that the work was outside its probable country of modern discovery before 1970 or legally exported from its probable country of modern discovery after 1970, or
          2. 2. The cumulative facts and circumstances known to the Museum after compliance with the above procedures allow it to make an informed judgment to acquire the work, consistent with the Statement of Principles above. Examples of such facts and circumstances include, but are not limited to:
            1. a. The number, place and circumstances of independent exhibition(s) of the work;
            2. b. The number, type and circulation of publication(s) of the work;
            3. c. The length of time and place of public display(s) of the work;
            4. d. The provenance history of other works excavated from the same site or area;
            5. e. The prior owner(s) of the work and any claims made against them with respect to other works; and
            6. f. Communications regarding the work between the country of modern discovery and the current owner, a prior owner, or the Museum.
        2. ii. In the circumstances described in Item 2.g.i above, the Museum will carefully balance the possible financial and reputational harm of acquiring the work against the benefit of collecting, presenting, and preserving the work in trust for the educational benefit of present and future generations.
        3. iii. In the circumstances described in Item 2.g.i above, the Museum will post on the AAMD object registry an image of the work (or representative images in the case of groups of objects) and its provenance as well as an explanation of why the acquisition of the work is consistent with the policies and procedures.
      8. h. Title to all objects acquired for the collections should be obtained free and clear without restrictions as to use or future disposition.
      9. i. No object should be accepted with an attribution or circumstances of exhibition guaranteed in perpetuity.
      10. j. The Museum reserves the right to accept or refuse any donation of collection material or any part thereof made to it.
  2. B. Acquisition by Gift or Donation
    1. 3. Funds available to The Museum for the purchase of artifacts are subject to the control of the Board, but may be appropriated to the Director of the Collection by the Board at its discretion.
    2. 4. The Curator or Director proposing the donation will recommend whether to accept or decline a gift or bequest to the Director of Collections in writing. Each acquisition proposal will be accompanied by a written recommendation from the relevant Curator to the Department head or Director that:
      1. a. Provides pertinent (“tombstone”) information about the object, including a basic description of the work, materials, date, seller/donor and suggested credit line,
      2. b. Describes the importance of the object in the context of the Departmental Collection Strategy,
      3. c. Provides donor information (for gifts and bequests)
      4. d. Provides all available provenance information.
      5. e. If possible, each acquisition proposal will also include a written condition report from the Registrar that addresses:
        1. i. Authenticity of materials and/or technique, condition, and
        2. ii. Any significant costs or factors relating to conservation, installation, and storage.
      6. f. As part of its standard procedure for all proposed gifts, the Museum will:
        1. iii. Require sellers, donors, and their representatives to provide all information of which they have knowledge, and documentation that they possess, related to the work being offered to the museum, as well as appropriate warranties.
        2. iv. Substantiate the account of ownership history provided by the donor or vendor by obtaining documentary evidence of an object’s provenance (including, but not limited to: a dated bill of sale or sales receipt, will, inventory, auction catalogue, published reference, exhibition record, correspondence, photograph), or, in exceptional cases, if documentary evidence cannot be obtained, a signed statement from the donor or vendor that confirms the accuracy of the account.
        3. v. The Director must ensure that best efforts are made to determine the ownership history of a work of art considered for acquisition. The Director must not knowingly allow to be recommended for acquisition – or permit the museum to acquire – any work of art that has been stolen (without appropriate resolution of such theft) or illegally imported into the jurisdiction in which the museum is located.With respect to acquisitions covered by Section 2.g.i above, the Director must cause the posting contemplated under the section to be made.
    3. 5. Artifacts offered as gifts, from whatever source, are presented to the Museum President and the Executive Committee by the Director of the Collection with his/her recommendation. The Executive Committee may follow or reject the Museum President’s recommendation, except that it may not direct that an item be entered into the permanent collection without the concurrence of the Museum President.
    4. 6. Objects will not be re-housed, preserved, cataloged, or made available for use by researchers until ownership has been transferred to The Museum.
    5. 7. Unsolicited objects offered as potential acquisitions for the Museum's collections are considered to be in the temporary custody of the Museum. If the acquisition of an unsolicited object is approved, the object will be formally accessioned into the collections and the Temporary Custody document will be retained in the object accession file.
    6. 8. Unsolicited objects dropped off at The Museum are not required to be accepted. Unwanted, unsolicited objects will be returned to the source, if the source is known. If the source is not known, Museum staff will attempt to locate an appropriate repository for the object and if unsuccessful, the object may be considered abandoned property under the meaning of the Oklahoma Uniform Unclaimed Property Act, and action will be taken according to these regulations.
    7. 9. The Director of the Collection will insure that a valid “Deed of Gift” is created to document transfer of ownership for works of art acquired by The Museum, and that valid provenance documents are secured for items donated to The Museum. These documents will describe the object(s) to which they pertain, record the value or purchase price, convey title and ownership to The Museum, and in the case of gifts, be signed in agreement by the donor(s) and duly authorized officer of The Museum. Deeds of Gift and Bills of Sale will be filed in each object’s permanent records.
    8. 10. A letter of thanks to a donor from the Director of the Collection, or an appropriate form, along with a signed copy of the Deed of Gift, will operate as the official receipt for the donor’s purposes. It will set forth an adequate description of the objects involved and the conditions for transfer as a gift.
    9. 11. Records of accession should be made and retained for all objects acquired, including instrument of conveyance signed by the donor; adequate description of all objects in an accession; and as complete and adequate documentation of each object received and its history as can be obtained from the donor.
    10. 12. If the Museum, as a result of its continuing research, gains information that establishes another party's right to ownership of a work, the Museum shall bring this information to the attention of the party, and if the case warrants, initiate the return of the work to that party. In the event that a third party brings to the attention of the Museum information supporting the party's claim to a work, the Museum shall respond promptly and responsibly and take whatever steps are necessary to address this claim, including, if warranted, returning the work.

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Visitor Policy


General Provisions

The security and safety of the Museum of the Bible’s (MOTB) visitors, volunteers, staff, and collections are of the highest importance. MOTB has adopted and will enforce rules and regulations that may be necessary and appropriate to provide a safe and secure environment.

MOTB may amend, modify, or withdraw any of their rules and regulations at any time if the organization deems it in its best interest to do so. As a private institution, MOTB may exercise the foregoing rights at any time without notice and without liability.

Rules and Regulations

The following rules and regulations are deemed necessary to ensure the orderly and safe operation of MOTB Property.

Access to the MOTB

Access to administrative facilities or restricted areas is limited to authorized MOTB Staff and persons only. MOTB reserves the right to limit access to any of its public facilities and visitor areas as it deems fit. MOTB reserves the right to limit, on an as-needed basis, the length of time visitors can spend on its property. MOTB reserves the right to close any or all its public spaces due to severe weather or other causes, as needed, and without advanced notice.

Trespassing

Trespassing, entering, or remaining in or upon MOTB Property not open to the public, except with the express consent of MOTB Staff, is prohibited. Any access onto or within any adjacent area under construction or closed to the public is also prohibited.

Security Screening

Security screening is mandatory for all visitors that wish to enter the MOTB, and will include screening of all bags and personal belongings. Permissible baggage, handbags, backpacks, shopping bags, and personal belongings for visitors is limited to 8” x 17” x 19” per item.

To expedite the screening process, please listen to the Security Officers and follow their instructions. Also, please consider leaving any prohibited or oversized items at home or at the hotel to speed entry.

Storage Services

All MOTB visitors must check umbrellas and any other objects deemed by MOTB Staff to be a danger to the exhibits and/or artifacts at Coat Check. MOTB will provide limited storage for allowable visitors’ belongings at the Coat Check located off the Main Lobby. All items must be retrieved from Coat Check no later than fifteen (15) minutes prior to museum close.

Unattended bags or belongings found anywhere on MOTB Property will be subject to search and removal by MOTB Security Staff. MOTB is not responsible for unattended bags or belongings.

Public Restroom Access

Access to public restrooms inside MOTB is intended for ticketed MOTB patrons only.

Restroom access for non-MOTB ticket holders in extenuating situations may be granted at the sole discretion of MOTB Security Staff. In such cases, the guest must enter through the main public entrance on 4th Street, pass through security screening, and be escorted to/from the restroom area by MOTB Security Staff.

Re-Entry Into the MOTB

After exiting MOTB via the main public exit, MOTB ticket holders cannot re-enter MOTB for any reason.

In the case of an emergency, re-entry into MOTB may be granted at the sole discretion of MOTB security management. If a ticket holder is permitted re-entry, the guest must re-enter through the main public entrance on 4th Street, pass through security screening again, and be escorted by MOTB Security Staff.

Conformity with Official Signage

While on MOTB Property, visitors shall comply with all official posted signs and regulations.

Interfering with MOTB Staff Functions

Violating the order of, or preventing the execution of duties by MOTB Staff in any capacity is prohibited.

Threatening, resisting, intimidating, or intentionally interfering with MOTB Staff is prohibited.

Failure to obey an order to leave MOTB Property, or to re-enter MOTB Property after being removed is also prohibited.

Report of Injury or Damage

All persons suffering bodily injury on MOTB Property, or having knowledge of damage to MOTB Property, are required to report the occurrence(s) to MOTB Staff immediately following the incident. Pursuant to Section VIII Interfering with MOTB Staff Functions, providing a false report to MOTB Staff is prohibited.

Prohibited Behavior & Disorderly Conduct

Appropriate behavior and conduct is required from all visitors in order to provide the entire visiting public with respect and an equal opportunity to have an informative and meaningful experience.

Dismissal from MOTB is warranted upon MOTB’s Staff’s determination that a visitor has engaged in disorderly or prohibited conduct. Disorderly conduct may include, but is not limited to, any of the following prohibited acts by visitors occurring anywhere on MOTB Property:

  1. Engaging in sporting and recreational activities
  2. Making noise that is unreasonable, or behaving in a way that is inappropriate (Use loud, abusive, or otherwise improper language or perform or engage in obscene or indecent acts)
  3. Engaging in fighting, violent, or threatening behavior
  4. Engaging in commercial activities, soliciting, leafleting, hand billing, and/or vending
  5. Loitering or sleeping
  6. Bathing
  7. Obstructing the use of public areas such as entrances, foyers, lobbies, corridors, concourses, offices, elevators, stairways, roadways, driveways, or walkways
  8. Throwing or dropping any items from or at buildings or persons, or from or at any of the MOTB overlook levels
  9. Interfering with, or obstructing authorized vehicular traffic
  10. Impeding or threatening the security of persons or property
  11. Willfully defacing, destroying, damaging, or removing MOTB Property
  12. Chewing gum in or on MOTB Property
  13. Smoking (including e-cigarettes and vapors) is prohibited inside MOTB and within twenty-five (25) feet of museum entrances
  14. Gambling
  15. Using lighters, matches, and candles
  16. Tampering with, damaging, and/or removing landscaping, and/or climbing trees
  17. Tampering with, damaging, and/or removing any MOTB property including, but not limited to, exhibit and or artifact elements
  18. Demonstration, protest, or rally (or display and/or carry placards, signs, banners, barriers, or balloons)
  19. Littering
  20. Eating and/or drinking inside MOTB except in designated areas
  21. Spitting

Prohibited Items

Visitors are prohibited from bringing the following items onto MOTB Property:

  1. Any item deemed inappropriate by MOTB Staff
  2. Marking instruments including spray paint, liquid paint, markers, glass cutters and/or other implements that could be used to mark, dye/color, scratch, gouge or otherwise deface property by mechanical or chemical means
  3. Hazardous materials of any kind
  4. Weapons and tools including firearms, knives, cutting tools, realistic replicas of firearms (to include toy guns), brass knuckles; to include belt buckles resembling brass knuckles, stun guns, ammunition, throwing stars, nun chucks or any martial arts weapon(s), slapjacks, razor blade tools, disabling chemicals like mace, pepper spray, tear gas, chlorine, liquid bleach or compressed gasses or other potentially dangerous instruments; armaments or devices which can cause bodily harm to visitors, MOTB Staff, or others, and/or physical harm to MOTB Property; or any items specifically prohibited to possess as per law in Washington, D.C.
  5. Explosives, including fireworks
  6. Noise making or amplification devices, including but not limited to, radios and bull horns
  7. Alcoholic beverages
  8. Controlled substances
  9. Narcotics which use is strictly prohibited by governmental regulation
  10. Powdered substances, liquid soaps and bubbles
  11. Glass bottles
  12. Tripods, monopods, and selfie sticks
  13. Alkali metals
  14. Rope, wire of any kind, tape, or any device used to attach or hang posters onto any structure or tree
  15. Animals/Pets (Except for service animals)
  16. Chewing Gum
  17. Food and/or drink (except for water)
  18. Wagons, bicycles, skateboards or recreational scooters (powered or manual)

Photography, Videography, and Audio Recordings

MOTB Staff reserves the right to refuse access and/or photo, video, or audio recording rights to any visitor or group, at anytime, anywhere on MOTB Property.

Any visitors to MOTB Property, including members of the press/news media, must respect all other visitors, and must also realize that not all visitors wish to be photographed, videotaped, recorded or bothered in any other manner.

The following are prohibited on MOTB Property, unless otherwise authorized by the MOTB’s Communications & Digital Media or External Affairs & Strategy Departments:

  1. Taking photographs, videos, and/or audio recordings for advertising or commercial purposes, which includes, but is not limited to, publishing, selling, reproducing, transferring, distributing, or otherwise commercially exploiting the recorded media in any manner whatsoever
  2. Using tripods and/or professional camera and/or audio recording equipment
  3. If professional camera and/or audio recording equipment is officially authorized for use on MOTB Property, then it is done so on-site at the discretion of MOTB Security Staff.

Inside the MOTB, personal photos, video, and/or audio recordings are permitted for private, noncommercial use only, with some exceptions, noted below, and in all cases so long as the activity does not impede pedestrian traffic in any way:

  1. In permitted MOTB areas, personal photography, videography, and audio recording is allowed if it does not impede pedestrian traffic or exhibition viewing in any way.
  2. The use of a flash is prohibited in all MOTB areas.

Animals & Pets Access

Animals and pets are not allowed on, or inside, MOTB Property (except for service animals).

Sanitation & Refuse

All visitors on MOTB Property must dispose of personal refuse and items for recycling in designated receptacles only. Removing objects from trash receptacles is prohibited.

MOTB Artifacts & Exhibitions

Touching any artifact or exhibition item inside MOTB is prohibited, unless expressly authorized by MOTB Staff, or as posted.

Willful Violation

Any person who violates any provision of MOTB Visitor Rules and Regulations is subject to dismissal from MOTB Property. In such cases where warranted, the Metropolitan Police Department of the District of Columbia (MPDC) will be contacted for assistance and criminal charges filed.

Emergencies

To report an emergency or suspicious item or activity (See Something, Say Something), immediately inform the nearest Museum Security Officer or Staff Member.

Security Screening

All visitors and baggage are subject to security screening. Please limit the number of items that you bring with you. Permissible baggage, handbags, backpacks, shopping bags, and belongings for visitors is limited to 8” x 17” x 19” per item. No baggage larger than 8” x 17” x 19” will be permitted into the museum.

All Museum visitors will pass through magnetometers. Alternative screening techniques, including hand-wanding, are also available.

Visitors are prohibited from bringing the following items onto MOTB Property:

  1. Any item(s) deemed inappropriate by MOTB Staff
  2. Marking instruments including spray paint, liquid paint, markers, glass cutters and/or other implements that could be used to mark, dye/color, scratch, gouge or otherwise deface property by mechanical or chemical means
  3. Hazardous materials of any kind
  4. Weapons and tools including firearms, knives, cutting tools, realistic replicas of firearms (to include toy guns), brass knuckles; to include belt buckles resembling brass knuckles, stun guns, ammunition, throwing stars, nun chucks or any martial arts weapon(s), slapjacks, razor blade tools, disabling chemicals like mace, pepper spray, tear gas, chlorine, liquid bleach or compressed gasses or other potentially dangerous instruments; armaments or devices which can cause bodily harm to visitors, MOTB Staff, or others, and/or physical harm to MOTB Property; or any items specifically prohibited to possess as per law in Washington, D.C.
  5. Explosives, including fireworks
  6. Noise making or amplification devices, including but not limited to, radios and bull horns
  7. Alcoholic beverages
  8. Controlled substances
  9. Narcotics which use is strictly prohibited by governmental regulation
  10. Powdered substances, liquid soaps and bubbles
  11. Glass bottles
  12. Tripods, monopods, and selfie sticks
  13. Alkali metals
  14. Rope, wire of any kind, tape, or any device used to attach or hang posters onto any structure or tree
  15. Animals/Pets (Except for service animals)
  16. Chewing Gum
  17. Food and/or drink (except for water)
  18. Wagons, bicycles, skateboards or recreational scooters (powered or manual)

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Delivery Policy

Museum of the Bible offers standard shipping of one to five business days, but does also offer other expedited options. Ground, 2-day Air, Saturday Delivery and overnight shipping are all available to meet your needs. If shipping preferences are not specified at the time of purchase, we will ship your product using the most cost-effective and dependable method available via UPS or USPS. The shipping cost will be calculated on factors such as weight, day of delivery, and shipping distance. All orders must be paid in full before the item is shipped. All orders received by 1pm CST will be shipped out that same day. All orders will be shipped out within 2 business days.


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Return Policy


Based on which product you have purchased, you have 30-90 calendar days to return or exchange an item from the date you received it.


Product Refund Exchange Fees
Donations Non-Refundable No Exchanges N/A
E-Store Products 90 Days 90 Days N/A
Attraction or Guided Tour Tickets Non-Refundable No Exchanges N/A
Curriculum (Physical Textbook) 30 Days N/A 15% Restocking
Curriculum (E-Book) Non-Refundable No Exchanges N/A
Theater Tickets Non-Refundable No Exchanges N/A
Memberships Non-Refundable No Exchanges N/A
Museum Retail Store Products 90 Days 90 Days N/A

To be eligible for a return or exchange, your item must meet all the following criteria:

  • Unused and in new condition
  • Receipt or proof of purchase
  • Post marked within allotted timeframe stated above.

Refunds

Once we receive your item, we will notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. For additional information, please contact us at customerservice@mbible.org.

Damaged Goods

If your shipment is damaged, please contact customerservice@mbible.org for exchange instructions.


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